Welcome to Redwood Holidays. By using our website and booking our services, you agree to the following terms and conditions. Please read them carefully.

1. Bookings

All bookings are subject to availability and confirmation. A booking is only valid once you receive a confirmation email or invoice from us.

2. Payments

Payments must be made in accordance with the schedule stated in your booking confirmation. We accept major credit/debit cards and secure online transfers.

3. Cancellations and Refunds

• Cancellations made within 7 days of booking may be eligible for a full refund unless otherwise stated.
• Later cancellations may incur fees or be non-refundable depending on supplier policies.
• Refunds are processed to the original payment method within 14 working days.

4. Travel Documents

You are responsible for ensuring that your passport, visas, and other required documents are valid for travel. Redwood Holidays cannot be held liable for denied entry due to incomplete documentation.

5. Responsibilities

• We act as an intermediary between you and travel providers such as airlines, hotels, and transport services.
• We are not responsible for delays, cancellations, or service quality outside our control.

6. Liability

Redwood Holidays is not liable for personal injury, loss, or damage arising from activities or services provided by third parties. We recommend that you obtain comprehensive travel insurance.

7. Website Use

You agree to use our website lawfully and refrain from attempting to disrupt its operation. Unauthorized use may result in restricted access.

8. Policy Updates

We may revise these Terms and Conditions at any time. Updates will be posted on this page with a new effective date. Continued use of our services indicates acceptance of the updated terms.

9. Contact Us